We will make every effort to ship the same business day if you complete your purchase by 2:00PM Eastern Time, M-F. All others will ship the next business day. Custom made items may require more time to ship. If you need your item by a definite day, you should use our 2nd Day Air or Next Day Air shipping options. We combine shipping to save on your shipping cost if you purchase multiple items from us.
Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, Dave’s Starter & Alternator will accept qualified and conforming products for replacement for the period of 1 (one) year. An order may be refunded only within 14 days of the original purchase date. All shipping charges are non-refundable. All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Products must be in ‘Like New’ condition and free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals. In the event that the product you are returning does NOT meet the requirements described in this document, we will: 1) Photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied 2) The product(s) deemed ineligible for return will be returned to you. If Dave’s Starter & Alternator, at our sole discretion, decides to accept a non-qualified item for return, a restocking fee of up to 25% will be assessed. Return processing may take up to 5 business days from the time your product is received by Dave’s Starter & Alternator.
Labor fees are not covered under our warranty program.
All of our products are covered by our one year warranty from date of purchase. If you have a problem, we will take every step to assist you.